DELIVERY 

CUSTOMERS IN UK, CHANNEL ISLES & ISLE OF MAN 

ORDERS OVER £20: 

FREE STANDARD DELIVERY (3-5 working days) 

£1.99 EXPRESS DELIVERY (1-2 working days) 

ORDERS UNDER £20: 

£3.49 STANDARD DELIVERY (3-5 working days) 

£4.99 EXPRESS DELIVERY (1-2 working days) 

DISPATCH TIMES (UK TIME): 

Orders are dispatched Monday-Friday 

Same day dispatch on orders placed before 3:00pm  

Orders placed after 3.00pm Friday are dispatched on Monday 

EUROZONE & U.S. CUSTOMERS 

£12.95 FLAT FEE* (5-7 working days) 

REST OF THE WORLD  

£14.95 FLAT FEE* (7-10 days)  

ALL ORDERS ARE SENT USING A TRACKED DELIVERY SERVICE

*BUY AS MANY ITEMS AS YOU LIKE AND PAY ONE FIXED SHIPPING FEE.

Please contact us if you have any specific delivery requests or general delivery queries.   

DUTIES AND TAXES  

Goods ordered from outside the United Kingdom may be subject to import duties, taxes, customs clearance charges and other tariffs once they reach their destination. We recommend contacting your local customs authority to determine if your purchase may be liable for such taxes and charges.    

Please be aware that goods may be inspected on arrival at port for customs purposes and that we cannot guarantee that the packaging of your goods will be free from signs of tampering. 

DUTY AND TAX-FREE REGIONS 

Our warehousing facilities allow us to offer duty and tax-free shipping to the following regions: 

• All Eurozone countries 
• United States  

INTERNATIONAL SAFETY REGULATIONS

Our products are carefully formulated to comply with strict UK and EU cosmetic regulations. Before making your purchase, please satisfy yourself that our products comply with the laws of your country.

LOST ITEMS 

In the rare and unfortunate event that your order is lost, we will offer you a refund or replacement. Orders are considered lost and eligible for a claim if they are overdue by: 

10 working days for UK, US and eurozone customers 
20 working days for non-eurozone European customers 
25 working days for customers in the rest of the world

Orders marked as delivered by the carrier are not eligible for a loss claim. 

DAMAGED ITEMS 

All orders are dispatched in protected packaging, but damage can occasionally occur. In the unlikely event that your order should arrive damaged, please send photographs showing the damage so that we can notify the courier and arrange for a replacement to be sent as quickly as possible. 

RETURNS  

What if I'm not happy with my purchase? 

Our aim is simple - deliver effective, high-quality products and provide outstanding customer service. Should we fail to meet your expectations, we offer a 60-day exchange or refund policy. If your purchase is not up to standard, please contact us at info@dermaworks.co.uk and we will do our very best to help. 

What if I change my mind?

No problem! If you change your mind about a purchase, you may return the item(s) for an exchange or refund. Items must be unopened and in their original packaging. Outgoing and return postage costs are not refundable in these circumstances. We cannot process returns nor exchanges without proof of purchase. Please provide your order number so that we identify your transaction. 

Goods must be returned within 60 days of receipt to be eligible for a refund or exchange.  

When should I expect my refund?  
Once your return is received and processed, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 working days.  

Where do I send items for return or replacement?  
Please return your item(s) to: 

Dermaworks Limited 
Emstrey House North 
Shrewsbury 
SY2 6LG 
United Kingdom 

Please retain proof of posting as we cannot guarantee to receive your returned item(s).